Refund Policy

At KiVi Ai, we strive to ensure our users are fully satisfied with our AI generation tools. This Refund Policy outlines the conditions under which refunds are provided for our subscriptions and credit packs.

1. Subscriptions and Automatic Renewal

Our service is offered on a subscription basis (monthly or annually) and via one-time credit packs. Subscriptions automatically renew at the end of the billing cycle. You may cancel auto-renewal at any time from your Account Settings. Cancellation applies to the next billing cycle, and you will retain access until the current cycle ends.

2. 30-Day Money-Back Guarantee

We offer a limited 30-Day Money-Back Guarantee for first-time subscription purchases. You are eligible for a full refund within 30 days of your initial purchase ONLY IF:

• You have used less than 10% of your allocated monthly credits.
• You experienced severe technical failures that prevented content generation, which our support team was unable to resolve within a reasonable timeframe, and you are unwilling to wait for a future update or fix.
• You have not violated any of our Terms of Service (e.g., generating prohibited/NSFW content).

3. Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

• You have consumed a substantial portion of your credits (over 10%) before requesting a refund.
• You purchased the product without thoroughly reviewing the product description, features, capabilities, limitations, or system requirements prior to purchase.
• Your account was suspended or banned due to violations of our Acceptable Use Policy or DMCA strikes.
• You simply "changed your mind" after extensively using the platform.
• The purchase was for a one-time Credit Pack (Credit Packs are non-refundable once credits are added to the account).
• You forgot to cancel your subscription prior to the auto-renewal date.

4. Chargebacks and Payment Disputes

We encourage you to contact support@kivix.ai to resolve any billing issues before contacting your bank. If you initiate a chargeback or payment dispute without valid cause, your KiVi Ai account will be immediately suspended pending investigation, and you may permanently lose access to the service and your generated assets.

5. How to Request a Refund

To request a refund, please contact our support team at support@kivix.ai with your account email, order number, and a brief explanation of why you are requesting a refund. Approved refunds are typically processed within 5-10 business days, depending on your bank.

6.Try Before You Buy

KiVi AI offers free trial credits and free features that allow users to evaluate the platform before making a purchase. We encourage all users to test the product, review its features, capabilities, limitations, and output quality, and ensure it meets their needs prior to subscribing or purchasing credits.

By providing a free trial experience, KiVi AI operates on a "try-before-you-buy" basis. Users are responsible for evaluating whether the service is suitable for their intended use before completing a purchase.

KiVi AI provides a 30-Day Money-Back Guarantee for eligible cases. Refund requests submitted after the 30-day period will not be eligible for a refund.